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Shipping Policy

When will I get my order?

Processing & Shipping Times

Our order fulfillment process typically takes 3-7 days. Once your order is ready, we ship it to you. Delivery times vary based on your location:

  • USA: 3-4 business days
  • Europe: 6-8 business days
  • Australia: 2-14 business days
  • Japan: 4-8 business days
  • International: 10-20 business days

Order Fulfillment Centers

We partner with a global on-demand fulfillment company, ensuring your order is processed and shipped from a facility near you.

Customs and Tax Fees

For international orders, you may incur customs and tax fees, determined by your local customs office. We recommend checking with them directly as these fees are beyond our control and vary by country.

Delayed or Missing Orders

If your order hasn’t arrived:

  1. Verify the delivery address in your shipping confirmation email.
  2. Contact your local post office to see if they’re holding your package.
  3. Check with neighbors in case the package was left with them.

If you’ve done all the above and still haven’t received your order, contact us at customerservice@relentjess.com with your order number. For incorrect delivery addresses, we can resend your order, but you will need to cover the shipping costs.

Product Creation

We use a print-on-demand drop shipping method. Your orders are printed and shipped from the facility best suited to do so efficiently based on your location.

Order Tracking

A tracking link will be sent to you via email once your order is dispatched. For any tracking or shipment queries, please contact us at customerservice@relentjess.com.

Issues with Received Products

If your product arrives damaged or incorrect, we apologize for the inconvenience. Please email customerservice@relentjess.com within one week of receiving your order with photos of the damaged product, your order number, and any relevant details. We’ll strive to resolve the issue promptly.

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